Terms and conditions of work
This agreement outlines the main terms and rules under which the service berezka-payments.com provides its services to clients. By using this service, the client automatically accepts these terms.
1. Key Terms and Definitions
1.1. Service berezka-payments.com (hereinafter – the Service) is a platform providing international money transfer services to individuals.
1.2. User – an individual who has fully accepted the terms of this agreement and uses the Service.
1.4. Operations (Transactions) – the process of transferring funds from one account to another.
1.5. Request – a specific intention of the user to use the services of berezka-payments.com, expressed by providing information through a special electronic form on the website.
1.6. Parties – users who have fully accepted this agreement and decided to use the Service, as well as the Service itself.
1.7. Exchange Rate – the ratio of one currency to another when performing a transfer.
2. Entry into Force of the Agreement
2.1. The user accepts the terms of the agreement by:
2.1.1. Filling out a transfer request form and sending it to the Service for processing.
2.1.2. Registering on berezka-payments.com.
2.2. By creating an exchange request, the user confirms that they have read and agree to all exchange rules and expresses the desire to use the Service under the offered conditions.
2.3. The agreement comes into effect once the user’s funds are received by the Service for subsequent crediting according to the request terms.
2.4. The agreement terminates when the funds are transferred to the details provided by the user or in case the user cancels the exchange request.
2.5. Acceptance of the agreement in electronic form confirms its legal force, equal to a written agreement.
2.6. The Service reserves the right to make changes to the agreement without prior notice but undertakes to post the current version on berezka-payments.com.
3. Service Fees
3.1. The user pays a commission for the provided services, which is included in the amount of the exchange request.
3.2. Information about the current exchange rate, exchange methods, and amounts to be sent and received is available at one of the stages of filling out the request.
4. Terms of Service Provision
4.1. Submission of an electronic money exchange request by the user is considered a request for the Service’s services.
4.2. The user interface on berezka-payments.com allows managing the exchange process and obtaining up-to-date information about services.
4.3. Request processing is carried out in accordance with the privacy policy (Clause 5) and the anti-money laundering policy (Clause 6).
4.4. The Service may perform transactions through multiple wallets and multiple transfers to prevent blocks and errors in payments.
4.5. All transactions are carried out according to the rules and regulations of payment systems.
4.6. Any completed transaction on a user’s request is final and cannot be canceled after completion and receipt of funds by the user.
4.7. If the user’s funds do not reach the Service’s account within 60 minutes of submitting the request, the agreement will automatically terminate. In this case, the Service has the right to terminate the agreement unilaterally without prior notice.
4.8. In case of termination, funds received after the specified period will be returned to the sender within 48 hours. Transfer fees will be deducted from the funds at the user’s expense. The Service is not responsible for delays in returning funds unless caused by its actions.
4.9. The Service may terminate the agreement if the amount requested by the user differs from the actual amount transferred. In this case, the Service will return funds within 48 hours, deducting all commission fees. The Service is not responsible for delays unrelated to its actions.
4.10. If funds are not sent to the user-provided details within 60 minutes after payment and there are no reasons for blocking, the user may cancel the request and demand a full refund.
4.11. The Service processes cancellation requests only if the funds have not yet been sent.
4.12. Upon receiving a cancellation request, the Service will return funds within 24 hours. The Service is not responsible for delays unrelated to its actions.
4.13. The Service may involve third-party contractors to fulfill its obligations.
5. Privacy Policy
5.1. To process a transaction, we request personal data from the user, which we commit to store encrypted and not share with third parties, except as described in Clauses 5.4, 5.5, and this agreement.
5.2. Transactions based on user requests, as well as the transmission of user data to the Service, are carried out via a special encrypted SSL channel (256-bit key length).
5.3. If necessary, we reserve the right to collect additional information about the user by any means not violating the law. Collected information will not be shared with third parties except as stated in Clauses 5.4, 5.5, and 6.5.
5.4. User data and transaction details may be shared by court order, official written request from law enforcement, or at the Service’s initiative, while maintaining confidentiality.
5.5. Transaction details may be provided to the Electronic Payment System upon official request for internal investigation purposes.
5.6. Users voluntarily provide personal data. The site uses it for:
5.8. Personal data is protected by software and staff. Other users and third parties do not have access unless required by law enforcement or court order.
5.9. The administration ensures user data security. All information is used only for proper functioning and service provision, not shared with third parties.
6. Anti-Money Laundering and Fraud Policy
6.1. The Service complies with international laws and procedures to prevent money laundering and illegal transactions.
6.2. User requests must meet the following requirements:
6.2.1. Sender and recipient must be the same person; transfers to third parties are prohibited.
6.2.2. All personal and contact data must be accurate and up-to-date.
6.2.3. Requests made through anonymous connections will not be processed.
6.3. To prevent illegal transactions, the Service:
6.4.1. Refusal to provide documents may result in service denial.
6.5. The Service may refuse service and share information with law enforcement if:
7. Limitation of Liability
7.1. Services are provided daily from 07:00 to 23:00 Moscow time. Requests sent outside business hours will be processed on the next business day.
7.2. The Service is not responsible for delays caused by payment system errors but will notify users via support.
7.3. Users are responsible for mistakes in account details.
7.4. Clients must compensate the Service for damages caused by their actions.
7.5. Users must not perform illegal or fraudulent transactions.
7.6. Neither party is responsible for failure to fulfill obligations due to force majeure.
8. Dispute Resolution
8.1. Disputes must be resolved through negotiations between the Service management and the client.
8.2. Client claims are accepted electronically via support.
9. Final Provisions
9.1. All materials on berezka-payments.com are owned by the Service and protected by copyright; unauthorized copying is prohibited.
9.2. Acceptance of this agreement implies consent to the processing of personal data, including collection, storage, use, blocking, and deletion.
9.3. Clients may withdraw consent at any time by notifying the Service.
9.4. The client confirms that they have read and fully accept the terms. Otherwise, they cannot use berezka-payments.com.
1. Key Terms and Definitions
1.1. Service berezka-payments.com (hereinafter – the Service) is a platform providing international money transfer services to individuals.
1.2. User – an individual who has fully accepted the terms of this agreement and uses the Service.
1.4. Operations (Transactions) – the process of transferring funds from one account to another.
1.5. Request – a specific intention of the user to use the services of berezka-payments.com, expressed by providing information through a special electronic form on the website.
1.6. Parties – users who have fully accepted this agreement and decided to use the Service, as well as the Service itself.
1.7. Exchange Rate – the ratio of one currency to another when performing a transfer.
2. Entry into Force of the Agreement
2.1. The user accepts the terms of the agreement by:
2.1.1. Filling out a transfer request form and sending it to the Service for processing.
2.1.2. Registering on berezka-payments.com.
2.2. By creating an exchange request, the user confirms that they have read and agree to all exchange rules and expresses the desire to use the Service under the offered conditions.
2.3. The agreement comes into effect once the user’s funds are received by the Service for subsequent crediting according to the request terms.
2.4. The agreement terminates when the funds are transferred to the details provided by the user or in case the user cancels the exchange request.
2.5. Acceptance of the agreement in electronic form confirms its legal force, equal to a written agreement.
2.6. The Service reserves the right to make changes to the agreement without prior notice but undertakes to post the current version on berezka-payments.com.
3. Service Fees
3.1. The user pays a commission for the provided services, which is included in the amount of the exchange request.
3.2. Information about the current exchange rate, exchange methods, and amounts to be sent and received is available at one of the stages of filling out the request.
4. Terms of Service Provision
4.1. Submission of an electronic money exchange request by the user is considered a request for the Service’s services.
4.2. The user interface on berezka-payments.com allows managing the exchange process and obtaining up-to-date information about services.
4.3. Request processing is carried out in accordance with the privacy policy (Clause 5) and the anti-money laundering policy (Clause 6).
4.4. The Service may perform transactions through multiple wallets and multiple transfers to prevent blocks and errors in payments.
4.5. All transactions are carried out according to the rules and regulations of payment systems.
4.6. Any completed transaction on a user’s request is final and cannot be canceled after completion and receipt of funds by the user.
4.7. If the user’s funds do not reach the Service’s account within 60 minutes of submitting the request, the agreement will automatically terminate. In this case, the Service has the right to terminate the agreement unilaterally without prior notice.
4.8. In case of termination, funds received after the specified period will be returned to the sender within 48 hours. Transfer fees will be deducted from the funds at the user’s expense. The Service is not responsible for delays in returning funds unless caused by its actions.
4.9. The Service may terminate the agreement if the amount requested by the user differs from the actual amount transferred. In this case, the Service will return funds within 48 hours, deducting all commission fees. The Service is not responsible for delays unrelated to its actions.
4.10. If funds are not sent to the user-provided details within 60 minutes after payment and there are no reasons for blocking, the user may cancel the request and demand a full refund.
4.11. The Service processes cancellation requests only if the funds have not yet been sent.
4.12. Upon receiving a cancellation request, the Service will return funds within 24 hours. The Service is not responsible for delays unrelated to its actions.
4.13. The Service may involve third-party contractors to fulfill its obligations.
5. Privacy Policy
5.1. To process a transaction, we request personal data from the user, which we commit to store encrypted and not share with third parties, except as described in Clauses 5.4, 5.5, and this agreement.
5.2. Transactions based on user requests, as well as the transmission of user data to the Service, are carried out via a special encrypted SSL channel (256-bit key length).
5.3. If necessary, we reserve the right to collect additional information about the user by any means not violating the law. Collected information will not be shared with third parties except as stated in Clauses 5.4, 5.5, and 6.5.
5.4. User data and transaction details may be shared by court order, official written request from law enforcement, or at the Service’s initiative, while maintaining confidentiality.
5.5. Transaction details may be provided to the Electronic Payment System upon official request for internal investigation purposes.
5.6. Users voluntarily provide personal data. The site uses it for:
- proper functioning of the website and mobile apps;
- providing access to portal services;
- technical support;
- improving client conditions;
- information distribution;
- fast communication with staff for technical issues (e.g., password recovery).
5.8. Personal data is protected by software and staff. Other users and third parties do not have access unless required by law enforcement or court order.
5.9. The administration ensures user data security. All information is used only for proper functioning and service provision, not shared with third parties.
6. Anti-Money Laundering and Fraud Policy
6.1. The Service complies with international laws and procedures to prevent money laundering and illegal transactions.
6.2. User requests must meet the following requirements:
6.2.1. Sender and recipient must be the same person; transfers to third parties are prohibited.
6.2.2. All personal and contact data must be accurate and up-to-date.
6.2.3. Requests made through anonymous connections will not be processed.
6.3. To prevent illegal transactions, the Service:
- limits user transaction volumes based on factors like country and identification level;
- uses auto-analysis to monitor user activity; suspicious transactions are immediately paused;
- follows “know your client” principles and verifies information.
- the user violates Clause 6.2;
- there are suspicions of illegal activity;
- fraud prevention system pauses the request.
6.4.1. Refusal to provide documents may result in service denial.
6.5. The Service may refuse service and share information with law enforcement if:
- transactions involve terrorism, money laundering, or fraud;
- documents appear fake;
- funds have illegal origin;
- user actions may harm the Service or software.
7. Limitation of Liability
7.1. Services are provided daily from 07:00 to 23:00 Moscow time. Requests sent outside business hours will be processed on the next business day.
7.2. The Service is not responsible for delays caused by payment system errors but will notify users via support.
7.3. Users are responsible for mistakes in account details.
7.4. Clients must compensate the Service for damages caused by their actions.
7.5. Users must not perform illegal or fraudulent transactions.
7.6. Neither party is responsible for failure to fulfill obligations due to force majeure.
8. Dispute Resolution
8.1. Disputes must be resolved through negotiations between the Service management and the client.
8.2. Client claims are accepted electronically via support.
9. Final Provisions
9.1. All materials on berezka-payments.com are owned by the Service and protected by copyright; unauthorized copying is prohibited.
9.2. Acceptance of this agreement implies consent to the processing of personal data, including collection, storage, use, blocking, and deletion.
9.3. Clients may withdraw consent at any time by notifying the Service.
9.4. The client confirms that they have read and fully accept the terms. Otherwise, they cannot use berezka-payments.com.
WE'RE IN TOUCH
{ contacts }
You can ask us any question directly in the chat on the website. We do not use answering machines so that you can always get qualified help and advice
>4000
185 sec
answers to your questions
average response time
We are in touch from 07:00 to 23:00 Moscow time, daily
Contact us:
